On Web:

• Click on the 'Get Instant Quote' button.
• Select the type of item you would like to move.
• Please note that if you're moving 'Other Items', specify the item you're moving.
• Click the 'Next' button.
• Select the date and time that you would like to move.
• Click the 'Next' button.
• Search and select your pick up address from the textfield.
• Search and select your delivery address from the textfield.
• Please note that you can add more than one delivery location by clicking 'Add another location' button.
• Select a picture of the truck which matches your requirements.
• Select the amount of trucks you need.
• Select the amount of assistance you need.
• Select the floor level for each address.
• Select whether you require packing services.
• Click the 'Book Move' button.
• Enter Name
• Enter Surname
• Enter Email
• Enter Contact Number
• Enter a new password or a password you've used before when you signed up
• Enter your preferred bank's internet banking login details
• Follow your preferred bank's internet payment flow
• Ensure that you have sufficient funds in your bank account

On Mobile:

• Download The Movers ® mobile app.



• Login using email, Google or Apple sign in.
• Click on the “Book a Move” button
• Select the item you are moving
• Please note that if you have selected "Other" proceed to share more details about your items
• Select on the date and time of the move
• Click the next button
• Search and enter the pickup location
• Search and enter the delivery location
• Click the next button
• Select the truck size
• Click on the “Help me choose” to get reccomendation about the right truck size for your move
• Click the ”Alright thank you”, to close the help me choose link
• Select the number of helpers you need
• Select the combined number of floors for both pickup and delivery location
• Select cargo insurance if needed
• Select “the information icon' to know more about the cargo insurance
• Select packing services if needed
• Select the information icon to know more about packing services.
• Select the book a move button.
• After being re-directed to our in-app payment method, select the bank that you bank with and follow the steps to make the payment online.

Download or Update The Movers ®:

• Please click the following link to download The Movers ® mobile app Download



• Follow the prompts on Google Play or App Store to 'Install', 'Update', or 'Get' the app.

Download or Update The Movers ® Moving Partner mobile app:

• Please click the following link to download The Movers ® Moving Partner mobile app Download



• Follow the prompts on Google Play or App Store to 'Install', 'Update', or 'Get' the app.

Sign up with email:

• Download The Movers ® mobile app.



• Click the 'Not a member? SIGN UP' link
• Click the picture to add a profile picture
• Enter your name.
• Enter your surname.
• Enter your email address.
• Enter your contact number.
• Click the 'Next' button
• Enter your password
• Confirm your password
• Click the 'Next' button
• Enter the verification code you've received via SMS.
• Verify your contact number.
• You're good to go!

Sign up with email:

• Download The Movers ® Moving Partner mobile app.
• Click the 'Not a member? SIGN UP' link
• Click the picture to add a profile picture
• Enter your name.
• Enter your surname.
• Enter your email address.
• Enter your contact number.
• Click the 'Next' button
• Enter your password
• Confirm your password
• Click the 'Next' button
• Enter the verification code you've received via SMS.
• Verify your contact number.
• Add your documents.

• The following are the documents required:

  - ID (or passport with permit)
  - Proof of residential address:
   - Utility Bill Statement, Cellphone Bill Statement, Bank Statement and more verified statments (Not older than 3 months)
   - Home Loan/Bond Statement (Not older than 6 months)
   - SARS Documents & Motor Vehicle License Disk Document (Not older than 12 months)
  - Proof of account from your bank
  - At least 6 pictures of your vehicle (including the inside)
  - License Disk for each vehicle
  - Driver's License
  - Proof of Vehicle Insurance (optional but highly recommended)
  - Proof of GIT Insurance (optional but highly recommended)
  - We will review your application and get back to you as soon as possible

Sign up with Google:

• Download The Movers ® mobile app.



• Click the Google icon
• Follow the Google sign in prompts
• Click the picture to add a profile picture
• Enter your name.
• Enter your surname.
• Enter your email address.
• Enter your contact number.
• Click the 'Next' button
• Enter the verification code you've received via SMS.
• Verify your contact number.
• You're good to go!

Sign up with Apple:

• Download The Movers ® mobile app.



• Click the Apple icon
• Follow the Apple sign in prompts
• Click the picture to add a profile picture
• Enter your name.
• Enter your surname.
• Enter your email address.
• Enter your contact number.
• Click the 'Next' button
• Enter the verification code you've received via SMS.
• Verify your contact number.
• You're good to go!

Login using email:

• Download The Movers ® mobile app.
• Enter your email
• Enter your password
• Click the sign in button
• You're good to go!

Login using web:

• Click 'Get Instant Quote'
• Follow the 'Get Instant Quote' flow
• Book a move
• Enter your name
• Enter your surname
• Enter your email
• Enter your password
• Enter your contact number
• Click the 'Book Now' button

Login using Google:

• Download The Movers ® mobile app.
• Click the Google icon
• Follow the Google sign in prompts
• You're good to go!

Login using Apple:

• Download The Movers ® mobile app.
• Click the Apple icon
• Follow the Apple sign in prompts
• You're good to go!

Check Moves

• Download The Movers ® mobile app.



• Log in using email, Google or Apple
• Click on the 'Check my Moves' button.
• Search for the move
• Check the status of the move on the move details tile

Check Moves

• Download The Movers ® mobile app.
• Log in using email, Google or Apple
• Click on the 'Check my Moves' button.

Check Moves

Yes, you do. Follow the 'Check my Moves' flow to get updates on your move.

Rent a vehicle:

• Download The Movers ® mobile app.
• Click on the “Book a Move” button
• Select the item you are moving
• Please note that if you have selected "Other" proceed to share more details about your items
• Select on the date and time of the move
• Click on the switch to toggle it on to specify that you require The Movers ® Rental Services
• Specify whether you require daily, weekly, or monthly rental
• Specify the amount
• Click the next button
• Search and enter the pickup location
• Search and enter the delivery location
• Click the next button
• Select the truck size
• Click on the “Help me choose” to get reccomendation about the right truck size for your move
• Click the ”Alright thank you”, to close the help me choose link
• Select the number of helpers you need
• Select the combined number of floors for both pickup and delivery location
• Select cargo insurance if needed
• Select “the information icon' to know more about the cargo insurance
• Select packing services if needed
• Select the information icon to know more about packing services.
• Select the book a move button.
• After being re-directed to our in-app payment method, select the bank that you bank with and follow the steps to make the payment online.

Move Payment:

• Download The Movers ® mobile app.
• Click on the “Book a Move” button
• Select the item you are moving
• Please note that if you have selected "Other" proceed to share more details about your items
• Select on the date and time of the move
• Search and enter the pickup location
• Search and enter the delivery location
• Click the next button
• Select the truck size
• Click on the “Help me choose” to get reccomendation about the right truck size for your move
• Click the ”Alright thank you”, to close the help me choose link
• Select the number of helpers you need
• Select the combined number of floors for both pickup and delivery location
• Select cargo insurance if needed
• Select “the information icon' to know more about the cargo insurance
• Select packing services if needed
• Select the information icon to know more about packing services.
• Select the book a move button.
• After being re-directed to our in-app payment method, select the bank that you bank with and follow the steps to make the payment online.

Move Payment:

• Download The Movers ® mobile app.
• Click on the “Book a Move” button
• Select the item you are moving
• Please note that if you have selected "Other" proceed to share more details about your items
• Select on the date and time of the move
• Search and enter the pickup location
• Search and enter the delivery location
• Click the next button
• Select the truck size
• Click on the “Help me choose” to get reccomendation about the right truck size for your move
• Click the ”Alright thank you”, to close the help me choose link
• Select the number of helpers you need
• Select the combined number of floors for both pickup and delivery location
• Select cargo insurance if needed
• Select “the information icon' to know more about the cargo insurance
• Select packing services if needed
• Select the information icon to know more about packing services.
• Select the book a move button.
• Contact us via WhatsApp through our app to let us know that you would like to pay later.
• You will receive an invoice to make the during the move.

Height/Weight Restriction:

If you have a height/weight restriction, you can request a vehicle within the restrictions to move your items within the same location at an affordable local fee rate.

Move Payment:

Paystack ® is our payment partner and they help businesses in Africa get paid by anyone, anywhere in the world.

Reset your password:

• Click on the “Forgot password? Click here" link
• Enter your registred email address
• Click the reset password
• Select the link to reset your password sent to your email
• Follow the prompts to reset your password

Add multiple drop off locations:

Yes, you can! Do the following:



• Click on the 'Get Instant Quote' button.
• Select the type of item you would like to move.
• Please note that if you're moving 'Other Items', specify the item you're moving.
• Click the 'Next' button.
• Select the date and time that you would like to move.
• Click the 'Next' button.
• Search and select your pick up address from the textfield.
• Search and select your delivery address from the textfield.
• Please note that you can add more than one delivery location by clicking 'Add another location' button (up to 10 locations).

Rates:

We charge you based on the vehicle size, kilometres traveled, the amount of helpers and packing services. You get two helpers for free and you can add more helpers. We do not charge you extra for month end moves.

Vehicle size choice:

• 1 Ton Bakkie:
  - Maximum weight: 1000 kg
  - Dimensions: 1.8 m x 1.1 m

A double bed + kitchen appliances + a few other things!

• 1.3 Ton Truck:
  - Maximum weight: 1300 kg
  - Dimensions: 2.78 m x 1.63 m

A double bed + a couch + kitchen applicances + a few other items

• 3 Ton Truck:
  - Maximum weight: 3000 kg
  - Dimensions: 3.7 m x 2.4 m

2 bedrooms + a lounge + a dining room + kitchen appliances + a few other items.

• 4 Ton Truck:
  - Maximum weight: 4000 kg
  - Dimensions: 4.2 m x 2.4 m

2 bedrooms + a lounge + a dining room + kitchen appliances + a little bit more small items.

• 6 Ton Truck:
  Maximum weight: 5500 kg
  Dimensions: 5.5 m x 2.4 m

2 bedrooms + 2 lounges + dining room + kitchen appliances + other small items.

• 8 Ton Truck:
  - Maximum weight: 6800 kg
  - Dimensions: 6.0 m x 2.4 m

Full content of most 2 to 3 bedroom homes.

• 12 Ton Truck:
  - Maximum weight: 11000 kg
  - Dimensions: 7.2m X 2.4m

Full content of most 4 to 5 bedroom homes.

Loading Services:

You get two helpers for free who will help you load and offload. If you require more, you can add more.

Packing Services:

Yes, we can help you with putting your items in boxes and bubble wrap. Please ensure that you specify that you require packing services when booking a move.

Payment Options:

- Paystack ® help businesses in Africa get paid by anyone, anywhere in the world:
- Debit and Credit Card payments
- Bank Electronic Funds Transfer (EFT)
- SnapScan
- Masterpass

Driver's contact details

Through The Movers ® mobile app.

Help:

Yes, we help with carrying your items up and downstairs. Please specify the amount of floors to prepare The Movers ®.

Location:

Our offices are in Sandton, Gauteng. However, we operate throughout South Africa due to the nature of our business.

Invoice

Yes. Please send an email to info@themoversworldwide.net