The term 'us' or 'we' refers to the owner of The Movers Logistics and Technology Services Pty Ltd (also referred to as The Movers), a private limited company, founded and registered in the Republic of South Africa.
The term 'Mover/Customer or you' refers to an individual or a business that uses The Movers Services to request moving services to get their various items moved and delivered.
The term 'Moving Partner/Driver' refers to any individual or a business who has partnered with us to provide moving services to Movers who request for a move using The Movers Services.
The term 'The Movers Services' refers to The Movers mobile application, The Movers Platform and other services we offer using various channels provided by The Movers Logistics and Technology Services Pty Ltd trading as The Movers.
The term 'The Movers Mobile Application' refers to a service rendered through a mobile technology and platform to help and facilitate moves amongst Movers, Moving Partners and other authorised third parties.
The term 'The Movers Platform' refers to the platform provided to connect Customers to various Moving Partners to help them move and deliver their various items.
The term 'Charge' refers to a fee the Customer is obligated to pay The Movers providing Moving Services.
The term 'Service Provider Fee' refers to the fee the we have derived for providing the Moving Services and to maintain them as well.
The term 'Scheduled Moved' refers to a move that has been scheduled by the Customers using The Movers Platform.
The term 'Agreement' refers to a contractual agreement between You and The Movers Logistics and Technology Services. Pty Ltd.
The term 'Loader and Unloader' refers to an individual who is a moving partner who specifically helps with loading and unloading and also packing services where applicable.
The Movers App is a mobile technology platform used to connect Movers and Moving Partners to exchange Moving Services. The Moving Partners provide the Moving Services on an independent basis, we provide a technology platform to connect you and the Moving Partners.
Disputes arising from consumer rights, legal obligations, or from the law applicable to the provision of Moving Services will be resolved between the Mover and Moving Partner.
Data regarding the Moving Partners and their moving service is available in The Movers' servers and receipts for journeys are available through The Movers app. You will receive communication via email and/or sms in the near future.
The Mover (you) agrees with the Moving Partner for the provision of the Moving Services booked on The Movers App, the payment method accepted is via The Movers App and Ozow Pty Ltd, moving fees will be inclusive of applicable taxes where required by law. Moving fees may include other applicable fees, and/or surcharges including, municipal tolls, airport surcharges, or processing fees for split payments.
During user sign-up of The Movers app, your mobile number, and email address is linked to the respective user’s account and added to our server. If you are no longer using your contact details you can update it by contacting us.
You are logged in or signed up and your details are stored for processinig by us when you book a move.
It is your responsibility to ensure that your account is safe when logged into The Movers Platform.

2. The Movers In-App Payment

We accept payment via Ozow Pty Ltd, when booking a move, you will be prompted to follow the Ozow Pty Ltd payment flow to complete booking a move, it is your responsibility to ensure that the payment takes place and ensuring that sufficient funds are available in your bank account.
Payment for the Moving Services will be made on the app before the move begins, you can cancel the move and refund will happen at our discretion.
We are responsible for the functioning of the in-app payment and provide support in resolving problems, the resolution of the disputes related to The Movers in-app payment also takes place through us. For payment support please contact info@themoversworldwide.net. Inquiries submitted via email will get a response within 24 hours.

3. License to Use The Movers App

The Movers grants you a license to use the app and it does not grant you the rights to sublicense or transfer data to the third party.

While Using The Movers User's Account, You May Not

• You may not modify The Movers App in any manner or form.
• You may not transmit files that contain viruses, corrupted files, or any other programs that may compromise the operations of The Movers.
• You may not try to gain unauthorized access to The Movers App once your account has been terminated.
• The license granted herein revokes automatically and simultaneously with the termination of the agreement. After the termination of the agreement, you must immediately stop using The Movers App. We are entitled to block and delete your User’s Account without prior notice.
• All copyrights and trademarks, including source code, databases, logos, and visual designs are owned by The Movers Logistics and Technology Services Pty Ltd and protected by copyright and trademark, By using The Movers Platform, The Movers App, you do not acquire any rights of ownership to any intellectual property, this prohibits you from modifying, updating or editing, deleting the source code.

4. Liability

The Movers app does not offer or broker moving services for movers, it is used as a technology platform to connect You and Moving Partners and offer Moving Services.

The consumer's rights of refund are not applied to The Movers App moves, requesting a refund for the moving service does not withdraw you from the agreement in the course of which the provision of the moving services was scheduled.

The Movers app is provided on an “as is” and “as available “, we don’t guarantee that access to The Movers app will be uninterrupted or error-free, in case of any error in the software, we will work on correcting them as soon as possible, please keep in mind that the functioning of the app may be limited due to occasional errors and we are not able to guarantee that the app will function at all times, in cases such as a public emergency.

You can book anytime and pay later. However, you have to pay no later than the day you chose to move or rent a vehicle. Failure to do so may result in penalty fees of a minimum of R1500 per day, for the attempt to retrieve the funds from you which you could have easily paid. In addition, you will be liable for all lawyer fees incurred due to your misconduct of not paying for a move on time.

We are not liable for any loss or damage that you may incur as a result of using The Movers app and services, including and not limited to:

You are liable for any lawyer fees incurred by us due to your misconduct. Misconduct is distinguished at our discretion.

1. Any accidental or non-accidental damage to your property or monetary loss.

2. Loss of profit, money, businesses, contacts, reputation, and any loss that may occur from interruption of the business.

3. Any other type of loss or damage.

• We are liable in connection to the breach of the contract that we deliberately violated, we are not liable for the action or inactions of the Moving Partner(s) and will not be liable for damage that the Moving Partner causes to the mover(you).
• You agree to fully indemnify and hold The Movers, representatives, employees, and directors harmless from any loss claim or losses (including liabilities, damages, costs, and any expenses of any nature) that you have suffered as a result of your use of The Movers app, we may immediately terminate your use of The Movers App if you breach these General Terms and Conditions.

Good Practice using The Movers App

• Any issue with the quality of the moving services will be resolved by the rules and regulations of the Moving Partner or the relevant public authority.
• We ask you to rate and give feedback about the service you have received, this enables us to offer suggestions to the Moving Partners for improving the quality of their services.
• We expect you to behave respectfully to the moving partners who offer their moving services through The Movers app and use of The Movers app and services in good faith. We retain the right to close down your account if you have violated the General Terms and Conditions or if you have acted maliciously toward the Moving Partners i.e. withholding payment for the provision of the moving service, fraud, being disrespectful towards the moving partner, specifying deceitful information in the app, etc.
• We will make every effort to ensure that only moving partners who operate on honesty and integrity and are respectful to our movers, use The Movers app. However, we are in no position to guarantee that every moving partner satisfies the aforementioned criteria at all times. If you experience objectionable moving service please notify us immediately.
• When specifying that you have a lift/elevator in your building, you must ensure that you know that it works or else fees will apply for no provision of the lift/elevator in the building specified in the request for the move.

5. Amendments to the Terms of Use

• If any changes are made to the General Terms and Conditions, then you will be notified by email or The Movers push notifications, the continuation of using The Movers app, you will be deemed to accept the amendments.

6. Applicable Law

The General Terms and Conditions and Agreement shall be governed by and construed and enforced by the laws of the Republic of South Africa. If the respective dispute resulting from General Terms or Agreement could not be settled by negotiations, then the dispute shall be solved in any court of law in the Republic of South Africa.

Privacy Policy

1. Privacy Policy for Movers

The Movers Logistics and Technology Services Pty Ltd (K2020751617) trading as The Movers is located at The Woodlands Office Park, 20 Woodlands Road, Woodlands, Sandton, 2080, Gauteng, South Africa, is the controller of personal data of all users of our services through all channels.

2. The Personal Data We Process

We collect your name, e-mail, geolocation, phone number, payment details, pictures, and details of the move. The Movers will also collect information from your computer, phone, tablet, or other devices you are using to access our platforms and The Movers app. This includes the IP address, the browser you use, and your language settings. we may collect your precise or approximate location information as determined through data such as your mobile network, GPS, IP address, and WiFi.

Insomuch as the local laws might contradict the privacy policies of Facebook, Instagram, Messenger, and other products and features offered by Facebook (collectively “Facebook”), then the Facebook policies shall prevail.

3. Purpose of Processing Data

We collect and process personal data for the purpose of connecting Customers who would like to move with Moving Partners with the capability to help them move around cities more efficiently.

Geolocation and driving routes are processed to analyse the geographical area and give suggestions to the Moving Partners. If you do not want to disclose your geolocation for The Movers App, you must update your status to offline.

The protection of your personal information or data that we collect, process and apply during your use or visit to any of our various platforms and The Movers App is important to us. Your data is protected in accordance with the provision of locals data protection and privacy policy law.

The Movers will send you the moving partner's name, and details of the vehicle for the Moving Service including photos of the vehicle, where applicable.

By signing up as a mover, you consent The Movers ® to marketing by default. You are presented with options to delete your account and opt out using any of our platforms and communication channels.

4. Legal Basis

Personal data may be processed on the ground of legitimate interest in investigating and detecting fraudulent payments. Data regarding criminal convictions and offenses is processed for compliance with a legal obligation.

5. Recipients

Your relevant data will be sent to the Moving Partner, who has accepted your request for a move. The Moving Partner will see your name, surname, phone number, email address, phone number, details of the move, and geolocation data to fulfil your request.

6. Security and Access

Any personal data collected in the course of providing Moving Services is transferred to and stored in the data centers of Google LLC (formerly known as Google Inc.), which are located in the United States of America. Only authorized employees and service providers of The Movers Logistics and Technology Services Pty Ltd will have access to the personal data and they may access the data for the purpose of resolving issues associated with the use of the services (including disputes regarding moving services).

We cannot guarantee that your information will not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If we learn of such a breach, we will attempt to notify you electronically so that you can take appropriate protective steps. We also reserve the right to post a general notice on The Movers platforms if a security breach occurs.

The Movers Group companies and partners can access personal data to the extent necessary to provide customer support in the respective country.